Frequently Asked Questions

Everything you need to know about bringing Norsu into your home.

What is the standard shipping timeframe for furniture?

Standard shipping for small decor items takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.

Do you offer international shipping?

Currently, we ship to the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.

What is your return policy for home textiles?

We accept returns on unused textiles and decor within 30 days of delivery. Items must be in their original packaging with tags attached to be eligible for a full refund.

Are your wood products sustainably sourced?

Yes, Norsu is committed to sustainability. All our wooden furniture is crafted from FSC-certified timber, ensuring responsible forest management and ethical production.

How can I track my order status?

Once your order ships, you will receive an email with a tracking link. You can also log into your Norsu account dashboard to view real-time updates on your delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger furniture purchases.